Business Intelligence Specialist
7 days ago
The role of the Data Analyst involves monitoring and managing data across a diverse portfolio of clients. This includes identifying and resolving data issues, coordinating with meter providers, and ensuring accurate use of internal systems.
Key Responsibilities:- Identify and request missing or substituted meter data.
- Manually upload and verify data in the internal CRM system.
- Monitor and resolve issues related to solar and substituted data.
- Escalate unresolved data issues to the Meter Leader.
- Review and activate new meter data feeds.
- Manage CRM tickets related to new feed activations.
- Provide responsive service to internal and external stakeholders.
- Coordinate with meter providers and retailers for data access.
- Respond promptly to internal team queries.
- Ensure accuracy of data in internal systems and service records.
- Maintain up-to-date and consistent customer records.
- Participate in team collaboration and knowledge sharing.
- Support reporting tasks and ad hoc departmental needs.
- Engage in ongoing training and development.
- Uphold data confidentiality and service standards.
- Take ownership of task quality and timeliness to meet KPIs.
- Minimum 3–5 years of experience in a similar role, supported by a relevant degree in Business Administration, IT or Data Analytics, or a related discipline.
- Data entry experience required, with experience in a metering, energy services, utilities, or data-intensive environment highly desired.
- Microsoft Office proficiency is essential.
- Strong communication skills (verbal and written).
- Excellent planning, time management, and self-organisation.
- Strong initiative, resourcefulness, and results-driven approach.
- Good interpersonal skills and a collaborative mindset.
- Customer service experience preferred.
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