Workforce Manager

Our organization is seeking an experienced workforce management professional to lead our team of analysts. As a supervisor, you will be responsible for overseeing the planning and intraday management of our workforce.Key ResponsibilitiesDetermine and communicate work schedules and resources for various call queues across the organization.Work with site and...

Job OpportunityThe RTA Workforce Supervisor will oversee a team of workforce analysts responsible for all aspects of workforce planning and intraday management.Key Responsibilities:Lead a team to determine work schedules and resources for various call queues across the organization.Communicate with teams to achieve optimal coverage results.Analyze data to...

Job SummaryWe are seeking a highly skilled and experienced Strategic Workforce Planner to join our dynamic team. The successful candidate will be responsible for providing strategic guidance and support in workforce management, allocation, forecasting, scheduling, reporting analysis, and utilising business intelligence tools to drive operational performance...

Job OverviewThe Workforce Optimization Lead plays a critical role in ensuring optimal staffing levels for clients. This position requires strong analytical skills, proficiency in workforce tools, and excellent communication and collaboration abilities.Key Responsibilities:Lead workforce planning using forecast models to ensure optimal staffing levels.Monitor...

OverviewAn RTA Supervisor will oversee a team of workforce analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage...

Job Title: Workforce AnalystJob Description:We are seeking a Workforce Analyst responsible for aligning staffing resources with business demands. This role involves forecasting call volumes, creating and maintaining schedules, monitoring real-time performance, and analyzing key metrics such as service levels, occupancy, and adherence.Qualifications:Strong...

Job DescriptionWe are seeking an experienced Workforce Management professional to lead our team in planning and scheduling.Required Skills and QualificationsAt least 1-3 years of experience as a WFM Manager Planning & Scheduling is required.Flexibility to work onsite in a designated location is necessary.A highly motivated individual with skills to develop...

Lead Support Operations ManagerWe are seeking a seasoned professional to oversee the strategic planning and day-to-day operations of our global support team. As a Lead Support Operations Manager, you will play a pivotal role in ensuring the smooth running of our 24/7 operation.Key Responsibilities:Strategic Planning: Collaborate with senior leaders to...

Report discriminatory job ad to TAFEPRoles & ResponsibilitiesDevelop and execute recruitment strategies to attract qualified candidates.Oversee the end-to-end hiring process including job posting, interviewing, selection, and onboarding.Serve as the main point of contact for employee issues, grievances, and conflict resolution.Foster a positive work...

About UsFull Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to...