Retention Specialist Sales Professional

1 week ago


Mandaluyong City, National Capital Region, Philippines Metacom Careers Full time
Job Description

The Metacom Careers sales team is seeking a skilled Retention Specialist to play a crucial role in our customer retention efforts. As a key member of the team, you will possess in-depth knowledge of our products, procedures, and guidelines.

This individual will be responsible for communicating effectively with customers, leveraging sales techniques to understand and address the root cause of dissatisfaction, and securing continued business and growing engagement through product positioning.

We require a highly motivated and results-driven professional with at least 6 months of BPO experience and extensive retention experience. Additionally, excellent communication skills are essential for this role.

Requirements:
  1. A minimum of 6 months of BPO experience
  2. Must have extensive retention experience
  3. Must possess good to excellent communication skills
  4. At least a Senior High School graduate or High School (Old Curriculum) Graduate
  5. Willing to work full-time onsite


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