Retention and Sales Quality Control Supervisor

2 days ago


Mandaluyong City, National Capital Region, Philippines TASQ Staffing Solutions Full time

**Key Responsibilities:**

  As a Retention and Sales Quality Control Supervisor at TASQ Staffing Solutions, you will be responsible for monitoring and evaluating the quality of inbound and/or outbound telephone calls and other customer contact methods.

  You will document quality issues and performance measures for management review.

  You will also provide information to assist in the feedback and formal education process of individuals on the phone.

  With your advanced knowledge and experience, you will participate in/lead the development of new solutions/projects.

  You will also coordinate the daily operations, enabling and overseeing the implementation of short to medium term activities within the team.

  Furthermore, you will deliver input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope.

  Finally, you will manage a mixed team of Specialist and Support jobs, with full employee lifecycle responsibility.



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