Customer Service Professional
1 day ago
We are seeking a dedicated and customer-focused individual to join our Social Media team as a Customer Service Representative.
This role involves responding to customer inquiries, resolving issues, and providing personalized product recommendations across various social media channels.
Key Responsibilities- Respond to and resolve customer outreach through direct messages and social media comments.
- Troubleshoot and resolve complex customer issues, including shipping delays, product defects, missing packages, and payment issues.
- Provide personalized product recommendations based on customer needs and preferences.
- Escalate unresolved issues to the appropriate departments and follow up until resolution.
- Work closely with other Social Media Representatives and Customer Service Representatives to provide mentorship and guidance.
- Maintain in-depth knowledge of our product offerings, promotions, and policies.
- Education: High-School Diploma or equivalent, Preferred College Degree.
- Experience: 2-3 years of social media community management, 2-3 years of experience in customer service, Background in beauty or retail industry preferred.
- Required Skills: Track record of resolving complex customer issues, Experience with social media management software (Emplifi, Agorapulse, Hootsuite, etc.), Customer service software and tools.
- Desired Skills: Shopify and connected apps.
- Soft Skills: Empathy, Problem-solving, Customer-oriented approach, Clear communication.
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