Remote Case Management Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCaseManagement Full time ₱1,700 - ₱2,200

As a skilled Client Support Specialist, you will play a pivotal role in delivering exceptional services to clients throughout their treatment journey.

This position is responsible for providing remote support across all stages of treatment, including intake, active care coordination, appointment scheduling, and discharge planning.

The primary goal of this role is to ensure the efficient delivery and documentation of wraparound services by coordinating with clients, families, internal teams, and external service providers.

You will work closely with clinical and operations staff to track client progress, resolve barriers to care, and support treatment goals in accordance with the individualized treatment plan.

Key Responsibilities:
  • Serve as the primary point of contact for assigned clients and their families to support non-clinical needs and enhance treatment outcomes.
  • Coordinate all in-person and virtual therapy and psychiatric appointments, including proactive communication with providers to determine frequency of services and with clients to confirm attendance.
  • Document all appointments and ensure accurate calendar management across clinical schedules.
  • Track and report no-shows, cancelations, and reschedules; notify relevant parties of applicable charges.
  • Monitor client participation in scheduled services and follow up on attendance, engagement, and any missed appointments.
  • Coordinate client intakes and discharges, ensuring accurate and timely completion of all required documentation.
  • Identify barriers and needs across housing, education, transportation, healthcare, legal services, and other social determinants of health, and provide linkage to appropriate resources.
  • Maintain ongoing communication and documentation regarding care coordination efforts, referrals, and community partnerships.
  • Actively participate in interdisciplinary team meetings to review and support treatment plan goals.
  • Escalate any urgent or critical issues (e.g., safety concerns, sudden disengagement, or emergent needs) to leadership immediately.
  • Uphold professional ethics and confidentiality standards in all communications and records.
  • Utilize electronic systems to track and report all client-related activities.
Requirements:
  • 2+ years of experience in behavioral health, social services, or case management
  • Strong written and verbal communication skills
  • Proficiency in Google Workspace and/or Microsoft Office
  • Reliable high-speed internet and ability to work from a secure remote location
  • Ability to obtain necessary certifications or clearances
Benefits:

This is a 100% Remote job offering flexible work arrangements. It is a full-time position with opportunities for career growth and development.

Seniority level
  • Mid-Senior level
Job function
  • Administrative

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