Customer Service Representative

1 day ago


Iloilo City, Western Visayas, Philippines GECO Philippines Full time
Job Overview

We are seeking a highly skilled and motivated Customer Service Representative to join our team at GECO Philippines. As a key member of our customer service department, you will be responsible for providing exceptional customer service to our clients through various communication channels.

About the Role

This is an exciting opportunity for individuals who are passionate about delivering outstanding customer experiences. You will work closely with our clients to understand their needs, resolve issues efficiently, and provide solutions that meet their expectations. Your excellent communication skills, both written and verbal, will enable you to build strong relationships with our clients and internal stakeholders.

Main Responsibilities

The successful candidate will be responsible for:

* Handling inbound customer service calls and responding to customer inquiries in a timely and professional manner

* Processing inbound sales calls and taking outbound collections calls as required

* Answering technical support inquiries via phone, email, or chat, and resolving customer issues effectively

* Demonstrating exceptional customer service skills, including active listening, empathy, and problem-solving abilities

* Performing other duties as assigned by management

Requirements

To succeed in this role, you will need to have:

* Previous experience in a call center or customer service environment (6 months or more)

* Excellent data entry and internet navigation skills, with the ability to multitask in a fast-paced environment

* Clear and distinct oral and written communication skills in English

* Strong interpersonal and judgment skills, with the ability to work independently and as part of a team

* A high school diploma, G.E.D., Trade/Vocational School certificate, or equivalent

* Ability to work flexible schedules if required

Benefits

This role offers a competitive salary package, including basic pay and skills premium pay. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.

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