Senior Customer Service Representative in Iloilo

1 month ago


Iloilo City, Western Visayas, Philippines Neksjob Corporation Full time
Job Overview
    Neksjob Corporation is looking for a skilled Senior Customer Service Representative to join our team. The ideal candidate will be responsible for handling large volumes of customer inquiries and providing exceptional support to ensure customer satisfaction.

About the Role
    In this role, you will work closely with customers to resolve their issues, provide accurate information, and build trust through effective communication. You will also be responsible for meeting performance targets, including average handle time, first call resolution, and customer satisfaction scores.

What We Offer
    As a Senior Customer Service Representative at Neksjob Corporation, you can expect a competitive salary of up to P35,000 per month, depending on your BPO experience. In addition to your base pay, you will receive skills premium pay, meal and transportation allowance, and night differential. You will also have access to group life insurance, an onsite clinic, and wellness programs.

Qualifications
    To be successful in this role, you will need to have excellent English communication and interaction skills, as well as good problem-solving and analytical skills. A high school or senior high school diploma is required, and BPO experience is preferred but not necessary. You must be willing to work a shifting schedule and meet performance targets.

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