Customer Service Advocate

3 days ago


Makati Cty, Philippines KMC Solutions Full time

At KMC Solutions, we're seeking a talented CUSTOMER SERVICE ADVOCATE to join our award-winning Customer Service team. As a key member of our global support team, you'll be responsible for providing exceptional service to our customers through various channels.

This is an exciting opportunity to champion the interests of our customers and ensure they receive high-quality service. You'll work closely with other teams to ensure customer feedback is heard and provide ideas for improvements. Your excellent communication skills will enable you to effectively respond to customer inquiries and resolve issues in a timely manner.

To succeed in this role, you must have:

  • Relevant retail/e-commerce experience
  • Excellent verbal and written communication skills
  • A customer-first mindset with an empathic approach to problem-solving
  • The ability to adapt to a changing or rotating schedule
  • A can-do attitude and enthusiasm for working every day

Beyond these core requirements, we're looking for someone who is professional, personable, and willing to adapt to change. If you have a creative mind and enjoy creating memorable customer experiences, this could be the perfect fit.



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