UBX Service Desk Team Member
5 days ago
We are seeking a talented Technical Support Expert to join our UBX Service Desk Team. As a key member of our team, you will be responsible for providing exceptional technical support and resolution services to our internal stakeholders.
- Communicate with internal stakeholders to understand their IT needs and preferences.
- Analyze and troubleshoot technical problems to identify root causes.
- Document and track issues using a ticketing system.
- Collaborate with senior IT staff to resolve complex issues.
- Develop strong relationships with users to ensure timely issue resolution.
Responsibilities:
- Providing technical support and assistance to internal stakeholders.
- Resolving IT-related issues promptly and efficiently.
- Managing and tracking issues using our ticketing system.
- Collaborating with senior IT staff to resolve complex issues.
- Developing strong relationships with users to ensure high levels of satisfaction.
Requirements:
- 2-3 years of experience in IT Service Operations or Service Desk.
- Strong analytical and problem-solving skills.
- Degree in Computer Science/Engineering or similar field.
- Familiarity with IT service management frameworks like ITIL.
- Proficiency in using ITSM tools to manage tickets.
- Excellent communication and interpersonal skills.
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