UBX Service Desk Team Member

5 days ago


Pasig, National Capital Region, Philippines UBX Full time
Join Our Team as a Technical Support Expert

We are seeking a talented Technical Support Expert to join our UBX Service Desk Team. As a key member of our team, you will be responsible for providing exceptional technical support and resolution services to our internal stakeholders.

  • Communicate with internal stakeholders to understand their IT needs and preferences.
  • Analyze and troubleshoot technical problems to identify root causes.
  • Document and track issues using a ticketing system.
  • Collaborate with senior IT staff to resolve complex issues.
  • Develop strong relationships with users to ensure timely issue resolution.

Responsibilities:

  • Providing technical support and assistance to internal stakeholders.
  • Resolving IT-related issues promptly and efficiently.
  • Managing and tracking issues using our ticketing system.
  • Collaborating with senior IT staff to resolve complex issues.
  • Developing strong relationships with users to ensure high levels of satisfaction.

Requirements:

  • 2-3 years of experience in IT Service Operations or Service Desk.
  • Strong analytical and problem-solving skills.
  • Degree in Computer Science/Engineering or similar field.
  • Familiarity with IT service management frameworks like ITIL.
  • Proficiency in using ITSM tools to manage tickets.
  • Excellent communication and interpersonal skills.


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