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IT Service Desk Agent
1 week ago
About Us:
We are a leading IT services company providing end-to-end solutions to our clients.
Job Duties- First point of contact for all users calling for Helpdesk Support hotline.
- Deals with hardware and application support queries and issues reported to the support desk.
- Take ownership and responsibility of issues from start through to a successful resolution.
In this role, you will develop technical knowledge of each system within the company profile and specialized knowledge of certain nominated application.
Work Schedule- Holidays
- Monday to Friday
- Night shift
The ideal candidate should have knowledge in using Zendesk, Live Person and other Helpdesk related applications.