Virtual Front Desk Representative
1 week ago
Vector Outsourcing Solutions Philippines
Salary: 30,000- 50,000 PHP/ month
Job Type: Hybrid - Pasig, Part-time
Experience: 1-3 Yrs, Bachelor
Job DescriptionResponsibilities:
- Responding to chats, inbound calls, and outbound calls to patients, providers, and Healthcare Insurance companies regarding inquiries, appointments, and data verification.
- Responding to emails and managing voicemail while providing administrative support that includes data entry, record management, and time-keeping.
- Obtaining medical history by navigating through different Electronic Medical Records Systems.
- Entering patient information using EHR.
- Maintaining database records.
- Collecting payment for cash pay/copay/deductibles.
- Strictly adhering and complying with the HIPAA policy.
- Graduate of Bachelor's Degree (preferably in Medical, but not required).
- Minimum of 6 months consultancy contract (subject to renewal).
- 1 year BPO/Call Center experience/related experience (preferred, but not required).
- Must have excellent English communication skills, both written and oral.
- Preferably with prior authorization and medical virtual assistant experience.
- Preferably with EMR/EHR experience and knowledge of medical insurance.
- Willing to work in shifting schedules, mostly night shift.
- Able to work from home, must have a reliable internet connection.
- Equipment/company computer is provided.
6th Floor Octagon Centre San Miguel Ave. Brgy. San Antonio Pasig City - NC, PH, Pasig, NCR, PH
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