Operations Director

1 day ago

Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time
Operations Director Job Description

At TASQ Staffing Solutions, we are seeking an experienced Operations Director to lead our contact center operations in Manila, Philippines. As a key member of our team, you will be responsible for overseeing all aspects of our contact center operations, ensuring operational excellence, efficiency, and a superior customer experience.

Key Responsibilities:
  • Operational Leadership: Provide strategic direction and leadership to the contact center operations team to achieve business objectives and exceed performance metrics.
  • Team Management: Manage and develop Operation Managers and supervisors, fostering a culture of high performance, continuous improvement, and employee engagement.
  • Performance Management: Establish and monitor key performance indicators (KPIs) for the contact center, ensuring targets are met or exceeded consistently.
  • Process Optimisation: Drive process improvement initiatives to enhance operational efficiency, streamline workflows, and optimize resource allocation.
  • Customer Experience: Champion a customer-first mindset across the contact center, ensuring that all interactions are handled with professionalism, empathy, and effectiveness, ensuring key customer targets are met or exceeded.
  • Technology Utilisation: Leverage technologies and platforms to improve service delivery, enhance customer satisfaction, and enable effective reporting and analytics.
  • Stakeholder Communication: Collaborate closely with other departments such as IT, HR, and Marketing to align contact center operations with overall business objectives.
  • Budget Management: Manage the contact center budget effectively, ensuring optimal resource utilization and cost efficiency.
  • Compliance: Ensure adherence to all relevant legal and regulatory requirements governing contact center operations.
Qualifications:
  • Proven experience (10+ years) in a senior leadership role within a contact center environment, ideally in a fast-paced, customer-focused industry.
  • Strong understanding of contact center operations, including technology, workforce management, and performance metrics.
  • Demonstrated success in driving operational excellence and achieving KPI targets.
  • Excellent leadership and people management skills, with the ability to motivate and inspire a diverse team.
  • Strategic thinker with the ability to translate business goals into actionable plans.
  • Outstanding communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.

This is a challenging and rewarding role that requires a strong leader with a passion for delivering exceptional customer experiences. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

  • Operations Director

    1 day ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Operations Director Job DescriptionAt TASQ Staffing Solutions, we are seeking an experienced Operations Director to lead our contact center operations team. As a key member of our leadership team, you will be responsible for driving operational excellence and achieving business objectives.Key Responsibilities:Operational Leadership: Provide strategic...

  • Operations Director

    1 day ago

    Manila, National Capital Region, Philippines KMC Solutions Full time

    Director of Operations Job DescriptionKMC Solutions is seeking a highly experienced and strategic Director of Operations to oversee our internal operations, ensuring efficiency and growth across all our brands.Main Responsibilities:Operational Efficiency: Develop and implement strategies to enhance efficiency, productivity, and profitability using AI and...

  • Director, Sales Operations

    2 weeks ago

    Manila, National Capital Region, Philippines Zendesk Full time

    Lead Sales Operations Director for our Shared Service Center in Manila, driving sales excellence and revenue growth through process optimization and team leadership. As the Sales Operations Director for our Shared Service Center in Manila, you will play a pivotal role in leading and managing the sales operations team. Your primary responsibility will be to...

  • Operations Director

    4 weeks ago

    Manila, National Capital Region, Philippines SSG Full time

    We are looking for a visionary Operations Director to lead, innovate, and transform our organization's operational strategies, driving sustainable growth, exceptional client satisfaction, and financial excellence. This role is a key leadership position, offering the opportunity to shape the company's future and ensure its continued success in a competitive...

  • Director of Customer Experience Operations

    3 weeks ago

    Manila, National Capital Region, Philippines Solaire Resort & Casino Full time

    OVERVIEWThe Director of Customer Experience Operations (Director, CXO) is responsible for overseeing the strategic implementation of customer experience initiatives across all Solaire Resort properties. This role required a delicate balance of operational excellence, innovative leadership, and a commitment to delivering engaging, fun experiences that reflect...

  • ICT Director

    3 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time

    **ICT Director Job Description** Seeking an experienced ICT Director to lead the development and operations of the company's information and communication technology strategy, ensuring alignment with business goals and effective delivery of ICT solutions. The ICT Director will be responsible for leading the company's ICT strategy, development, and...

  • Agency Director

    1 month ago

    Manila, National Capital Region, Philippines Children International, Inc. Full time

    ABOUT CHILRDEN INTERNATIONAL:Children International, a $114 million global humanitarian organization, seeks a dynamic, results-driven leader for their Manila Agency. This executive will spearhead strategic initiatives and enhance operational effectiveness. At Children International, every employee plays a crucial role in impacting the lives of children and...

  • Operations Director

    1 day ago

    Manila, National Capital Region, Philippines Risewave Consulting Inc. Full time

    Key ResponsibilitiesOversee the development and implementation of freight forwarding service offerings, including ocean and air freight operations, procurement, projects, and product development.Establish and manage a freight team handling import/export/customs/trucking/billing, promoting a continuous improvement approach to processes and striving for...

  • Operations Director

    1 day ago

    Manila, National Capital Region, Philippines Risewave Consulting Inc. Full time

    Key ResponsibilitiesAs a key member of our team at Risewave Consulting Inc., you will be responsible for overseeing all aspects of freight forwarding operations, including ocean and air freight, procurement, projects, and product development. Your expertise will be crucial in setting up and managing a freight team that handles...

  • Finance and Admin Director

    3 months ago

    Manila, National Capital Region, Philippines ELITE HAVENS Full time

    Elite Havens Finance & Admin Director About Elite HavensFor 25 years, Elite Havens has been offering discerning travelers a respite from everyday life.Today, we offer over 300 private luxury villas and chalets across Asia's most awe-inspiring locations, including Bali, Nusa Lembongan, Lombok, Phuket, Koh Samui, Niseko, India, Sri Lanka and Maldives.From...

  • Operations Director

    1 day ago

    Manila, National Capital Region, Philippines PLC Full time

    Job DescriptionAs an Operations Head at PLC, you will be responsible for overseeing the property management teams to ensure effective maintenance and management of properties. This includes lease negotiations, maintenance, and tenant relations. You will also develop and manage budgets for real estate properties, monitor financial performance, and implement...

  • Operations Director

    14 hours ago

    Manila, National Capital Region, Philippines Storagemart Corporation Full time

    Job Title: Operations ManagerThe Finance Manager is responsible for overseeing the overall process of the Finance and accounting unit at Storagemart Corporation. Key Qualifications:Bachelor's/College Degree in Accountancy2-4 years of experience in Finance - General/Cost Accounting or equivalentCertified Public Accountant (CPA) is a plusExperience in budget...

  • Financial Director

    14 hours ago

    Manila, National Capital Region, Philippines 650 ALLIED, INC Full time

    Job Title: Finance Manager650 ALLIED, INC is seeking a highly skilled Finance Manager to join our team. The successful candidate will be responsible for leading the Finance and Accounting department, providing strategic financial guidance, and ensuring the company's financial operations are running smoothly.Key Responsibilities:Financial Planning:Develop and...

  • Associate Director, Clinical Trial Payments

    4 weeks ago

    Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Job OverviewThe primary focus of this position is to support the oversight and management of the Customer's assets (projects and strategic initiatives) within IQVIA Product Development. The role holder will support and lead activities required to achieve the accelerated growth of the designated customer's account. The position supports the governing of...

  • Medical Coding Director

    6 days ago

    Manila, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time

    **Director of Coding University** Conifer Health, a leading healthcare industry expert, seeks a Director of Coding University to oversee the management and success of the Coding University program. The ideal candidate will have a strong background in coding education and training, with experience in facility-based and provider-based settings. The Director of...

  • Client Services Director

    1 day ago

    Manila, National Capital Region, Philippines Gratitude Philippines Full time

    Job Title: Client Account Services DirectorGratitude Philippines is seeking a seasoned professional to lead our Client Account Services team. As a Client Account Services Director, you will be responsible for overseeing all aspects of client onboarding, account management, and relationship building.Key Responsibilities:Translate organizational goals into...

  • Client Services Director

    1 day ago

    Manila, National Capital Region, Philippines Gratitude Philippines Full time

    Job Title: Client Account Services DirectorGratitude Philippines is seeking a highly skilled and experienced Client Account Services Director to lead our Client Account Services team. As a key member of our organization, you will be responsible for overseeing all aspects of client onboarding, account management, and client relationship development.Key...

  • Regional Sales Director

    1 day ago

    Manila, National Capital Region, Philippines Ramosco Group of Companies Full time

    Regional Sales ManagerAs a Regional Sales Manager at Ramosco Group of Companies, you will be responsible for driving sales growth and achieving distribution targets within your assigned region. Your primary focus will be on managing sales operations, developing and maintaining a high-performing sales team, and executing effective sales and distribution...

  • ICT Director

    2 hours ago

    Manila, National Capital Region, Philippines Private Advertiser Full time

    Lead ICT Director for a company in the Philippines, responsible for developing and implementing ICT strategies, overseeing IT systems, and managing vendor relationships.Key Responsibilities:Solutions Delivery:Develop and implement ICT enterprise application architecture and technology roadmap.Oversee design, implementation, and maintenance of IT systems and...

  • Client Services Director

    14 hours ago

    Manila, National Capital Region, Philippines Gratitude Philippines Full time

    Job Title: Client Account Services DirectorGratitude Philippines is seeking a highly skilled and experienced Client Account Services Director to lead our Client Onboarding team. As a key member of our organization, you will be responsible for overseeing the onboarding process for our clients, ensuring seamless integration with our systems, and driving...