Operations Director

1 day ago


Manila, National Capital Region, Philippines KMC Solutions Full time
Director of Operations Job Description

KMC Solutions is seeking a highly experienced and strategic Director of Operations to oversee our internal operations, ensuring efficiency and growth across all our brands.

Main Responsibilities:
  • Operational Efficiency: Develop and implement strategies to enhance efficiency, productivity, and profitability using AI and automation tools.
  • Technology Implementation: Identify, evaluate, and integrate AI and automation technologies to streamline processes and workflows.
  • Team Management: Oversee and manage employee performance to align with the agency's goals and standards.
  • Hiring and Onboarding: Lead the recruitment process, including sourcing, interviewing, and onboarding new employees to attract and retain top talent.
  • Process Improvement: Continuously evaluate and enhance operational processes with AI-driven solutions.
  • Budget Management: Develop and manage budgets, monitor financial performance, and implement cost-saving measures.
  • Performance Monitoring: Track key performance indicators (KPIs) and provide regular reports to senior management.
  • Training and Development: Implement training programs focused on enhancing skills, performance, and technology use.
  • Compliance and Standards: Ensure all operations comply with legal and regulatory requirements and maintain high standards of quality and ethics.
  • Collaboration: Work with brand managers and cross-functional teams to align operational strategies with business objectives and promotions.

To apply, you must be an expert on the following requirements:

  • Experience: Minimum of 7 years in operations management, ideally in e-commerce or digital marketing, with experience managing remote teams being highly desirable.
  • Leadership: Proven ability to lead and manage diverse teams, focusing on driving efficiency and performance.
  • Operational Expertise: Strong knowledge of operational processes, project management, and financial management.
  • Technology Proficiency: Skilled in using AI and automation tools to improve operations; familiarity with platforms like Zapier, UiPath, or similar is preferred.
  • Analytical Skills: Excellent analytical and problem-solving abilities, with a focus on making data-driven decisions.
  • Communication: Strong verbal and written communication skills, with the ability to effectively convey information to team members and senior management.
  • Flexibility: Adaptable to a fast-paced, dynamic environment, with the ability to manage multiple priorities effectively.
  • Education: Bachelor's degree in Business Administration, Operations Management, or a related field; an advanced degree or relevant certifications are a plus.


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