Leadership Position in Business Process Transactions

2 days ago

Manila, National Capital Region, Philippines beBeeLeadership Full time ₱3,600,000 - ₱4,800,000
Senior Leadership Opportunity

We are seeking an accomplished Senior Manager/Director to lead our BPS call center operations in the Life and Annuities domain.

The ideal candidate will have a minimum of 8 years of experience in Life and Annuities, with overall experience of 15+ years in the BPS call center space. They will be responsible for driving process optimization while ensuring delivery excellence.

Key Responsibilities:
  • Hands-on problem-solving, risk management, and solution-driven approach
  • Leading process improvement initiatives and managing daily operations to achieve efficiency and compliance
  • Supervising and mentoring a team of managers, senior analysts, and analysts
  • Collaborating with cross-functional teams to enhance and streamline business processes
  • Analyzing data and performance metrics to identify areas for improvement
Requirements:
  • Bachelor's degree in a relevant field or equivalent combination of education and experience
  • Proven experience in business process transactions
  • Proficiencies in business process management and optimization

This role requires a continuous learner who stays abreast with industry knowledge and technology.

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