
Operations Specialist
3 days ago
We are seeking a highly skilled and motivated Operations Coordinator to join our team. The ideal candidate will have excellent organizational and communication skills, with the ability to multitask and work in a fast-paced environment.
The Operations Coordinator will be responsible for assisting in the day-to-day operations of the hub, including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management. This role will also involve supporting the monitoring of hub performance, ensuring high productivity and efficient achievement of Hub KPIs.
In addition, the Operations Coordinator will assist the Customer Support team with call-outs to resolve customer escalations, implement process improvement initiatives and projects to enhance hub productivity, and handle payment transactions and associated payment processes.
Key Responsibilities:
- Assist in day-to-day hub operations, including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
- Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
- Assist the Customer Support team with call-outs to resolve customer escalations.
- Implement process improvement initiatives and projects to enhance hub productivity.
- Handle payment transactions and associated payment processes.
Requirements:
- Bachelor's Degree Holder
- At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
- Has held a leadership role preferably in a warehouse or hub environment
- Experience in payments processing or similar function
- Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
Benefits:
- Opportunity to work in a dynamic and growing company
- Competitive salary and benefits package
- Professional development and growth opportunities
Others:
- Must be willing to work in a fast-paced environment and adapt to changing priorities
- Must have strong problem-solving and analytical skills
- Must be able to work independently and as part of a team
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