Job Title: Technical Support Specialist

3 days ago

Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time ₱500,000 - ₱750,000

Technical Support Specialist

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The role of the Technical Support Specialist is to provide expert technical assistance to customers. This involves troubleshooting, diagnosing, and resolving complex technical issues in a timely and efficient manner.

The ideal candidate will have excellent communication skills, both verbal and written, as well as strong problem-solving abilities. They must be able to work independently and as part of a team, with minimal supervision.

Responsibilities:

  • Provide technical support via phone, email, and ticketing system
  • Troubleshoot and diagnose complex technical issues
  • Develop and implement solutions to resolve technical issues
  • Collaborate with internal teams to escalate unresolved issues
  • Perform routine system checks and maintenance tasks

Requirements:

  • Bachelor's degree in Computer Science or related field
  • At least 2 years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team

Benefits:

  • Competitive salary and benefits package

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