Customer Service Representative
7 days ago
We are currently seeking a highly skilled Customer Service Representative to join our team for a Retail Account located in Cebu.
This is an onsite work opportunity with a shifting schedule, offering a competitive salary package that pays up to 22k based on experience.
To be successful in this role, you will need to have a minimum of 1 year of BPO experience, with 1 year of experience in Customer Service and/or Sales (blended voice and non-voice or pure voice experience).
Some of the key requirements for this position include:
- Bachelor's/College degree in any field, preferably High School graduates (either in 4-yr curriculum, or K-12 curriculum)
- Minimum 1 year BPO experience with 1 year experience in Customer Service and/or 1 year in Sales (blended voice and non-voice or pure voice experience)
- Experience in handling an Omnichannel
- Flawless verbal and written English communication skills
- Willingness to work onsite
- Ambition to work on a shifting schedule, including weekends and holidays
In this role, you will be responsible for:
- Handling calls for product or service inquiries
- Attending to customer's requests for replacement, refund, etc.
- Handling all customer information with confidentiality and treating each call with utmost courtesy
- Maintaining records of interactions with customers, processing accounts and filing documents of customers
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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