Restaurant Operations Manager

4 days ago


Makati City, National Capital Region, Philippines Sweet Basil Food Trading Inc Full time

Job Description

Oversee Front-of-House Operations

The Restaurant Manager is responsible for ensuring a seamless dining experience for guests. This involves overseeing front-of-house operations, supervising staff, and maintaining service standards.

Key Responsibilities
  • Supervise front-of-house staff, including servers, hosts, and receptionists.
  • Conduct pre-lunch and pre-dinner briefings to communicate expectations and address concerns.
  • Ensure staff are knowledgeable about the menu and service standards.
  • Oversee daily operations to ensure service standards are met.
  • Coordinate with kitchen staff to manage order flow and maintain guest satisfaction.
  • Handle issues or emergencies during shifts.
  • Address guest concerns and complaints professionally.
Quality Control
  • Monitor overall quality of service and presentation in the front-of-house area.
  • Ensure adherence to hygiene and cleanliness standards.
  • Resolve issues affecting the guest experience promptly.
Administrative Tasks
  • Assist with administrative duties, such as record-keeping, staff scheduling, and guest databases.
  • Generate reports on reservations, guest feedback, and other relevant data.
  • Collaborate with management to implement new policies and procedures.
  • Manage restaurant and equipment maintenance.
  • Handle delivery and reservation apps.


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