Restaurant Operations Manager
4 days ago
Job Description
Oversee Front-of-House OperationsThe Restaurant Manager is responsible for ensuring a seamless dining experience for guests. This involves overseeing front-of-house operations, supervising staff, and maintaining service standards.
Key Responsibilities- Supervise front-of-house staff, including servers, hosts, and receptionists.
- Conduct pre-lunch and pre-dinner briefings to communicate expectations and address concerns.
- Ensure staff are knowledgeable about the menu and service standards.
- Oversee daily operations to ensure service standards are met.
- Coordinate with kitchen staff to manage order flow and maintain guest satisfaction.
- Handle issues or emergencies during shifts.
- Address guest concerns and complaints professionally.
- Monitor overall quality of service and presentation in the front-of-house area.
- Ensure adherence to hygiene and cleanliness standards.
- Resolve issues affecting the guest experience promptly.
- Assist with administrative duties, such as record-keeping, staff scheduling, and guest databases.
- Generate reports on reservations, guest feedback, and other relevant data.
- Collaborate with management to implement new policies and procedures.
- Manage restaurant and equipment maintenance.
- Handle delivery and reservation apps.
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