Technical Solutions Specialist
17 hours ago
An ideal candidate for this Solutions Consultant position will be responsible for developing and implementing technical solutions that meet customer needs.
The successful candidate will have a passion for delivering results-driven solutions and will work closely with sales, customer success, and other internal stakeholders to ensure seamless collaboration and effective problem-solving.
Key Responsibilities- Engage in technical discussions with customers to understand their requirements and pain points.
- Design and present solutions that demonstrate product value and address customer needs effectively.
- Conduct needs assessments and solution-finding sessions, including technical questionnaires, for customers with varying levels of complexity.
- Provide technical expertise to sales and customer success teams, supporting them in achieving revenue goals.
- Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.
- Contribute to proposal responses (RFIs/RFPs), addressing functional and technical requirements.
- Stay updated on best practices and product knowledge, sharing insights with internal teams.
- Collaborate with colleagues on technical solutions and problem-solving strategies.
The ideal candidate will have 2-4 years of experience in a similar technical customer-facing role, with a strong understanding of our product suite and excellent written and verbal communication skills.
Requirements- Strong understanding of our product suite, including front-end and back-end functionality.
- Ability to troubleshoot technical product functional issues, sales processes, and propose solutions.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences.
- Team-oriented mindset, working effectively with sales, customer success, and other internal stakeholders.
- Ability to align technical solutions with customer needs and business objectives.
We are looking for someone who is willing to learn and evolve alongside us, and who can embody our company values of customer-centricity, passion for learning, integrity, action and ownership, one team, and global mindset.
We offer a competitive Total Rewards package, including generous time off and health and wellness programs, as well as opportunities for personal and professional growth.
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