Senior Technical Operations Coordinator

1 week ago

Hagonoy, Central Luzon, Philippines beBeeTechnician Full time ₱5,000,000 - ₱7,000,000
Technical Support Role

We are seeking a detail-oriented individual to provide technical assistance to end-users across the organization.

This role is crucial in delivering exceptional IT service to employees at all levels, including senior and executive leadership.

Key Responsibilities:
  • Provide technical support for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through the FreshService ITSM/ticketing platform.
  • Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
  • Provide level one triage for VDI users.
  • Escalate complex incidents to senior technicians as required.
  • Adhere to security and confidentiality policies.
  • Address printing concerns, both local and network-based.
  • Utilize Zoho Assist for secure remote access and support of user computers.
  • Troubleshoot audio and video issues encountered during video conferencing sessions.
Required Skills:
  • Demonstrates excellent organizational, time-management, and follow-up abilities.
  • Maintains confidentiality and addresses sensitive requests with professionalism.
  • Exhibits outstanding proficiency in written and verbal communication.
  • Possesses strong interpersonal skills, supporting employees at all organizational levels.
  • Operates independently and excels in dynamic, remote work environments.
  • Has prior experience providing support for PC hardware, Windows 10/11, and Apple iOS devices.
  • Understands basic networking concepts and is adept at troubleshooting issues.

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