
Senior Operations Coordinator
1 week ago
As a senior merchant support coordinator, you will play a crucial role in ensuring seamless execution of commercial rates setup and other operational tasks.
- Execute commercial rates setup and other operational tasks based on standard operating procedures within service level agreements.
- Understand merchant-specific requirements and conduct checks accordingly.
- Monitor issues and conduct daily quality control tasks to ensure accuracy and promptness.
- Properly escalate unresolved issues to internal teams after due diligence checks and follow through with resolution.
- Support testing and Q&A for new operations processes.
Key Responsibilities:
Operational Excellence- Drive efficiency and productivity by optimizing commercial rates setup and other operational tasks.
- Ensure seamless communication with merchants to understand their specific requirements.
- 1-3 years of experience in an operations role. E-commerce industry experience is an added advantage.
- Maintain a thorough understanding of the latest SOPs and any updates or revisions.
- Strong attention to detail and initiatives to clarify and understand changes and deviations of processes.
- Good communication skills with a strong customer focus.
- Basic analytical and troubleshooting skills to use dashboards, MS Excel, and Gsheets functions for basic data processing and analysis.
- Demonstrated use of generative AI tools to develop new or improve workflows, enhance productivity, and drive efficiency at scale.
Career Growth Opportunities
We value hard work, relentless drive, speed, impact, and growth. Join us to achieve your ambitions and make a difference.
BenefitsAt our company, we offer career progression paths and opportunities to take on greater challenges that help you realize your ambitions. Be part of a winning team on a journey to global scale, with competitive compensation based on performance, a candid, open, and collaborative culture, and a work-from-anywhere benefit to enable you to thrive personally and professionally.
We are an equal opportunity employer committed to creating an inclusive environment for all employees.
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