Remote Customer Service Representative

1 week ago

Marikina City, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

Job Opportunity:

We are seeking a skilled Contact Center Professional to join our team on a temporary, remote basis. This is an exceptional chance to improve the customer experience by providing expert solutions to simple requests. You will learn and apply the latest customer service techniques while utilizing account management systems to enhance the customer's experience during challenging times.

Main Responsibilities:

  • Customer Support Specialist: Assist clients with inquiries, resolving issues in a timely and professional manner.
  • Troubleshooter: Learn common requests and solutions, leveraging your problem-solving skills to provide effective assistance.
  • Account Manager: Foster strong relationships with customers, understanding their needs and preferences to deliver personalized support.
  • Solution Provider: Utilize our service techniques and systems to offer tailored solutions, escalating complex issues to relevant channels when necessary.

Requirements:

  • Candidate Profile: Must be at least 18 years old, possess a high school diploma or equivalent, and demonstrate excellent organizational, written, and oral communication skills.
  • Technical Expertise: Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and basic knowledge of Windows operating systems.
  • Prioritization: Highly reliable with the ability to maintain regular attendance and punctuality, ensuring seamless execution of tasks.
  • Interpersonal Skills: Strong team orientation, customer focus, and interpersonal skills, with the ability to build lasting relationships with colleagues and clients.
  • Adaptability: Thrive in a fast-paced environment with changing priorities and ambiguity.

Why Us?

We offer a dynamic work environment, opportunities for growth and development, and a commitment to excellence in customer service.

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