
Dedicated Customer Service Representative Wanted
14 hours ago
We are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries and providing excellent service.
Job Description:
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications:
- A high school diploma or equivalent is required.
- Prior call center experience is necessary.
- Strong command of the English language is essential.
- Typing speed of 20+ WPM is required.
- Familiarity with Windows operating systems is necessary.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) is required.
Benefits:
- HMO coverage for employee and dependent.
- Dental coverage.
- In-house dental assistance worth ₱5,000.
- Free meal during training.
Others:
- Employee shuttle services.
- Company retreats and off-site events.
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