Training Operations Manager
4 days ago
Trip.com Group is a leading online travel agency founded in 1999. The company is headquartered in Shanghai, China.
As part of its global expansion strategy, Trip.com is growing its team in the Philippines to strengthen its presence in Asia and the global market.
Job Description:
The Training Supervisor will be responsible for managing trainers and coaches in the PH customer service center. This includes conducting training and development frameworks, implementing and inspecting training plans, and overseeing new employee training sections.
The ideal candidate will have excellent verbal and written English communication skills and at least 3 years' experience in customer care center training management. Project management experience or training experience in organizational behavior training is preferred.
Key Responsibilities:
- Develop and implement training plans to improve customer service skills.
- Manage trainers and coaches to ensure effective training delivery.
- Evaluate training effectiveness and optimize training courses.
- Collaborate with customer service teams to identify training needs and improve employee qualifications.
Requirements:
- Bachelor's degree in Management, Communications, or a relevant field.
- Excellent verbal and written English communication skills.
- At least 3 years' experience in customer care center training management.
- Project management experience or training experience in organizational behavior training is preferred.
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