Senior Case Conversion Specialist

24 hours ago

Bacoor, Calabarzon, Philippines beBeeLegalIntake Full time $45,000 - $75,000

We're seeking a dynamic Legal Intake Professional to enhance case conversions through a voice-based intake system. This role focuses on outbound calls, handling inbound calls as needed, guiding potential clients through the intake process, and accurately capturing case details.

Your key responsibilities include:

  • Making outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
  • Handling inbound calls to support team collaboration and workflow continuity.
  • Adhering to a structured script while building rapport and handling objections.
  • Consistently meeting daily and weekly call volume targets and conversion benchmarks.
  • Capturing and updating client information using CRM tools.
  • Managing rejections professionally and escalating qualified leads efficiently.
  • Providing clear and timely updates on availability, performance blockers, or missed targets.
  • Participating in coaching sessions and applying feedback proactively.
  • Maintaining transparency and accountability in daily work logs and call quality.
Key Qualifications
  • Fresh graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
  • Strong sense of accountability - reliable with schedules, updates, and response times.
  • Able to work independently with minimal supervision.
  • Open to coaching, quick to apply feedback, and resilient under pressure.
  • Must be able to operate with consistent internet connection and functional equipment (headset, PC).
  • Flexibility in handling campaign shifts based on business needs.

We're looking for someone who is:

  • Proactive, with a keen ability to adapt and learn quickly.
  • Experienced in legal case intake.
  • Knowledgeable in client qualification and lead conversion processes.
  • Familiar with AI-powered call analysis tools or willing to learn and adapt to them.

Job Highlights

  • Dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • Flexible scheduling to meet business needs.

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