Strategic Customer Growth Manager

1 day ago

Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱450,000 - ₱750,000
Job Overview

This role focuses on business growth and customer retention through ongoing interaction with customers, quarterly business reviews, and management of a customer base. The primary objective is to maximize the customer experience, expand business through upgrades, product cross-selling, and maintain our low customer churn rate.

Key Responsibilities
  • Develop a deep understanding of our products, technology, software, and game-changing support methodology.
  • Utilize proprietary software tools for regular communication with customers, staying ahead of their technology initiatives, and positioning us to grow our partnership with mid-market and enterprise customers.
  • Gain trust with assigned customers, serve as a trusted point of contact for questions and action items, and act quickly and communicate effectively when a customer has a positive experience with us across their life cycle.
  • Implement strategic initiatives created in cooperation with leadership that will identify opportunities for product cross-selling and work with various resources through a sales cycle to ultimately win additional business.
  • Manage proprietary CommandLink software tools including CRM, quote tool, sales play automation tool, and KPI dashboards to ensure metrics are achieved.
Requirements For Success
  • A 4-year college degree or commensurate experience.
  • A quantifiable track record of success in enterprise customer account success management over a customer life-cycle of deployment, installation, upsell, and retention/renewal.
  • Three to five years' experience selling Cloud Communications, SD-WAN, Security, Network and Internet Service, Managed Services and Software.
  • Effectiveness and comfort interacting with a customer's leadership team including customer presentations, demonstrations, leading customer QBRs/MBRs, and driving webinar sessions for customer training and sales conversations.
  • Strong Excel, MS Office, and general computer software skills.
  • A positive, likeable, calm, and persuasive personality with negotiation skills.
  • Self-motivated drive with zero outgoing call reluctance.
  • Ability to meet deadlines and maintain composure under pressure.
  • A charismatic personality that can quickly gain the trust of customers and partners.
  • Proven ability to learn new skills, software tools, and tasks quickly.
  • Proven ability to perform while exceeding sales and customer retention goals.
Why Work With Us

You'll have the opportunity to shape the future of business communication. We value innovative spirits and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking.

  • Room to grow at a high-growth company.
  • An environment that celebrates ideas and innovation.
  • Your work will have a tangible impact.
  • Flexible time off.
  • Fun events at cool locations.
  • Employee referral bonuses.
Additional Details
  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.
  • Job function: Other.
  • Industries: Software Development.

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