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2 days ago
We are seeking an experienced Senior Customer Success Manager to lead our customers' successful outcomes with our solutions, driving their adoption and understanding of the value they bring.
Job Responsibilities:- Drive revenue maximization from existing customers by fighting churn, guiding customers to grow (upsell) and cross-sell
- Proactively identify growth opportunities and realize them through upselling, cross-selling and connected companies' acquisition
- Identify and propose process changes needed for customers to continuously improve their efficiency and support their growth and digitization strategies
- Own the customer relationship from board & c-levels downwards to ensure optimal value perception and insights
- At least 7 years experience within the banking or fintech sector - At least 3 years experience in Senior/Manager's positions
- Strategic thinking and strong leadership presence
- Excellent communication skills - both verbal and written
- Outstanding negotiation skills
- A fast-paced growing organization with lots of development opportunities
- Competitive remuneration package
- Challenging tasks with the opportunity to grow your skills
- An international environment full of passionate and talented people
We are a technology company that enables banks and fintechs to scale through technology. We partner with financial institutions and fintechs across Southeast Asia and Africa to deliver highly efficient financial services.
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Customer Experience Lead
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Sales Business Growth Specialist
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Executive Growth Specialist
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Sales Growth Specialist
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2 days ago
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