IT Support Specialist

4 days ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱4,500,000 - ₱7,500,000
Job Profile

We are seeking a highly skilled IT Support Specialist to provide top-notch technical assistance to our organization.

Key Responsibilities:
  • Deliver first and second-level support for IT incidents and requests, ensuring timely and accurate resolution.
  • Monitor and troubleshoot IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google Workspace, Spanning, Datto Endpoint Backup, Windows and Mac OS.
  • Perform regular backups, updates, and maintenance of IT systems and platforms.
  • Elevate complex or unresolved issues to third-level support or vendors as needed.
  • Create and maintain IT documentation, including procedures, manuals, reports, and tickets.
  • Train and mentor junior staff on IT systems and platforms, best practices, and customer service skills.
  • Ensure adherence to IT policies, standards, and security measures.
  • Collaborate with other IT staff and stakeholders to enhance IT service delivery and customer satisfaction.
Required Skills and Qualifications:
  • Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
  • At least 3-5 years of experience in IT service desk or technical support roles.
  • Advanced knowledge and skills in IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google Workspace, Spanning, Datto Endpoint Backup, Windows and Mac OS.
  • Excellent communication, problem-solving, and customer service skills.
  • Ability to work independently and as part of a team.
  • Ability to prioritize and manage multiple tasks and deadlines.
  • Certifications in IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google Workspace, Spanning, Datto Endpoint Backup, Windows and Mac OS, are preferred.

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