Automation and CRM Support Expert

2 days ago

Paranaque City, Calabarzon, Philippines beBeeTechnical Full time A$2,000 - A$25,000

Job Description

As a Technical Support Specialist, you will be the first line of technical support for our CRM and automation platform. Your expertise will help troubleshoot workflow bugs, integration issues, form logic problems, and edge-case scenarios.

Key Responsibilities:

  • Provide hands-on technical support for Go High Level issues, including workflows, automations, integrations, and user-facing glitches
  • Investigate user-reported problems, trace logic across workflows, and pinpoint root causes with minimal direction
  • Configure, test, and refine automations, triggers, forms, and custom workflows
  • Collaborate with internal development and implementation teams to escalate bugs, recommend solutions, and contribute to fixes
  • Test and verify updates before release, proposing improvements, not just quick patches
  • Maintain internal documentation and contribute to a knowledge base for recurring issues and solutions
  • Suggest platform performance and user experience improvements based on real-world insights

Required Skills and Qualifications:

  • Solid hands-on experience with Go High Level (GHL) in a support, automation, or technical configuration role
  • Developer's mindset — able to debug, trace logic, read logs, and reverse-engineer automation failures
  • Basic programming skills (JavaScript, HTML/CSS, Python, or API usage) for advanced troubleshooting
  • Minimum 2 years in a technical support/helpdesk role, ideally in a SaaS, CRM, or automation-heavy environment
  • Comfortable working with APIs, JSON payloads, and integrations (Zapier/Make experience a plus)
  • Strong written communication skills for clear, text-based client communication
  • Self-starter who digs into problems without waiting for step-by-step instructions
  • Familiarity with Twilio, Google Workspace, Slack

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