Senior Executive Talent Optimization Specialist
2 days ago
As a Senior Executive Workforce Management professional, you will be responsible for generating schedules that meet business requirements and enable superior customer service.
Key Responsibilities- Adjust schedules based on actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing.
- Monitor queues in real-time, track, document, and communicate agent activity across multiple lines of businesses.
- Prepare and publish intraday reports, ensuring accuracy and timeliness of data.
- Degree in Business Administration or related field.
- Experience in workforce management or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
The ideal candidate will have a strong understanding of business operations and the ability to analyze complex data to make informed decisions. If you are a detail-oriented and organized individual with excellent communication skills, we encourage you to apply for this opportunity.
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Talent Sourcing Specialist
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