Key Account Growth Specialist

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeLicensing Full time ₱600,000 - ₱900,000

Job Overview

The successful Renewal Manager will be responsible for the day-to-day management of assigned customer accounts, focusing on recurring revenue and software asset management. This role requires strong relationships with customers to promote retention and loyalty, leveraging a deep understanding of CPQ quoting and license auditing to ensure accuracy when engaging with procurement teams.

  • Expertise in licensing and knowledge of all owned assets within an account are essential.
  • Complex software quoting skills must be developed to effectively manage customer needs.
  • A comprehensive understanding of Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models is required.
  • Collaboration with sales teams, professional services, technical support, and regional sales teams is crucial for smooth customer onboarding.
  • Direct relationship building with sales teams to drive expansions is key to success.
  • Reviewing client requests with technical support, product management, and regional sales teams, and escalating as necessary, ensures effective issue resolution.
  • Identifying at-risk accounts and taking appropriate action or escalating as needed mitigates potential losses.
  • Proactively managing and growing customer relationships ensures positive experiences and long-term customer satisfaction.
Requirements:
  • Bachelor's degree or equivalent experience is preferred.
  • At least 4 years of experience in a similar role, such as Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer, is required.
  • Knowledge of privilege access management and cybersecurity best practices is essential.
  • Experience with other Privilege Access Service solutions is advantageous.
  • Comfortable interacting directly with complex, multi-divisional, multi-geographical clients is a must.
  • Ability to understand high-level technical aspects of the product and provide business and technical solutions to help customers optimize use of the solution is required.
  • Competency in Salesforce and Customer Success Management platforms is beneficial.
  • Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment is essential.
  • Excellent verbal and written communication skills are necessary.

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