Strategic Customer Growth Specialist

2 days ago


General Santos, Soccsksargen, Philippines beBeeCustomerSuccessManager Full time ₱1,800,000 - ₱2,400,000
Customer Success Manager

We are seeking a seasoned Customer Success professional to join our Client Solutions Division. This role is critical in reducing customer churn and driving growth by enabling customers to achieve success using our services and products.

  • Monitor customer satisfaction and product usage across touchpoints to identify opportunities for improvement.
  • Propose and implement data-informed strategies to reduce churn and drive long-term retention and satisfaction.
  • Develop and maintain an end-to-end customer journey map to improve the customer experience.
  • Conduct competitive analysis and customer data reviews to inform business decisions.
  • Collaborate with internal teams to address challenges and share insights to drive continuous improvement.

Our ideal candidate will have strong empathy, emotional intelligence, and communication skills. They will be able to analyze and interpret customer data to inform business decisions.

Requirements
  • Strong analytical and problem-solving skills.
  • Excellent time management and cross-functional collaboration skills.
  • Results-oriented with a


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