Scheduling Operations Coordinator

1 day ago

Cabuyao, Calabarzon, Philippines beBeeSpecialist Full time ₱300,000 - ₱450,000
Job Title: Scheduling & Care Coordination Specialist

Location: Fully Remote

Employment Type: Full-Time

We are seeking a highly organized and detail-oriented professional to manage clinician and client schedules, facilitate seamless care coordination, and oversee key administrative tasks. The ideal candidate is proactive, professional, and comfortable handling multiple responsibilities in a fast-paced environment.

Key Responsibilities:

  • Scheduling Management:
    • Develop and maintain accurate schedules for clinicians and clients
    • Ensure appropriate client-to-clinician ratios
    • Serve as the primary point of contact for scheduling inquiries from clients and staff
  • Assessments Coordination:
    • Schedule assessments and reassessments in a timely and organized manner
  • Care Coordination:
    • Coordinate care across multiple disciplines
    • Arrange substitute clinicians when needed to ensure uninterrupted services
  • Client & Staff Communication:
    • Answer incoming calls and respond to inquiries with professionalism and urgency
    • Maintain consistent and clear communication via phone and email with families and staff
  • Record & Document Management:
    • Maintain and audit client records for accuracy and compliance
    • Ensure timely documentation and updates in relevant systems
  • Reception Oversight:
    • Oversee receptionist functions, including managing calls, scheduling appointments, and addressing inquiries
  • Front-End Billing & Authorization Management:
    • Verify insurance benefits and monitor ongoing eligibility
    • Track changes in coverage and authorization status
    • Manage patient record reviews, collect client payments, and maintain up-to-date authorization tracking

Requirements:

  • Proven experience in scheduling, administrative support, or healthcare coordination
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Proficiency in relevant software tools (Google Drive, CentralReach, Monday.com, Excel)
  • Prior experience in a healthcare or therapy-based setting is a plus

Why this role matters:

This position plays a critical role in ensuring seamless care coordination and efficient administrative processes.

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