Client Service Liaison

4 hours ago


Pasig Mandaluyong, Philippines RSD Human Resource Management Consultancy Full time
About RSD Human Resource Management Consultancy

We are a trusted partner in human resource management, dedicated to providing innovative solutions that drive business success.

Job Summary

RSD Human Resource Management Consultancy is seeking an experienced Client Service Liaison to join our team. As a key member of our customer service unit, you will be responsible for handling client inquiries and resolving issues in a timely and professional manner.

Main Responsibilities

- Respond to client inquiries via phone, email, or chat, providing prompt and accurate information regarding products and services.
- Resolve client complaints and concerns in a courteous and professional manner, ensuring high levels of satisfaction.
- Collaborate with internal stakeholders to identify and address client needs, improving overall service delivery.
- Maintain accurate records of client interactions, including feedback and follow-up actions.

Requirements

To be successful in this role, you will require:

- A high school diploma or equivalent;
- At least six months of experience in a similar customer-facing role; and
- Excellent communication and problem-solving skills.

What We Offer

In return for your expertise and dedication, we offer a competitive package, including a salary of up to 22k and a 40k joining bonus, as well as comprehensive HMO benefits.

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