Customer Service Team Lead

4 days ago


Davao City, Davao, Philippines panasonic bajada branch Full time

At Panasonic Bajada Branch, we're seeking a talented Customer Service Supervisor to join our team.

About the Role

This is a fantastic opportunity for an experienced customer service professional to take on a leadership role and make a real impact.

As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences.

You will work closely with the management team to develop and implement strategies to improve customer satisfaction, loyalty, and retention.

Your primary focus will be on ensuring that our customers receive the highest level of service, resolving issues promptly and efficiently, and identifying opportunities for improvement.

Key Responsibilities
  • Lead a team of customer service representatives to achieve exceptional customer satisfaction and loyalty.
  • Develop and implement strategies to improve customer experience, increase customer retention, and drive revenue growth.
  • Provide coaching, training, and feedback to team members to enhance their skills and performance.
  • Collaborate with cross-functional teams to resolve complex customer issues and implement process improvements.

  • Customer Service

    7 hours ago


    Davao City, Davao, Philippines 530 Customer Solutions Full time

    Are you looking for a challenging and rewarding career that offers the flexibility to work from home?As a CUSTOMER SERVICE & SALES REPRESENTATIVE at 530 Customer Solutions, you'll have the opportunity to work with a dynamic team and provide exceptional customer service to our clients.To succeed in this role, you'll need:Proven experience in BPO and...


  • Davao City, Davao, Philippines TORCH Solutions Full time

    Job Summary">We are seeking a highly skilled Team Leader to join our team at TORCH Solutions. As a Team Leader, you will be responsible for leading a team of customer service agents and ensuring the efficient and effective delivery of high-quality service to our clients.">About the Role">">You will oversee the day-to-day operations of your team, including...

  • Support Team Lead

    5 days ago


    Davao City, Davao, Philippines TRANS PILIPINAS POWER &AUTOMATION, INC. Full time

    Our customer service team at TRANS PILIPINAS POWER & AUTOMATION, INC. is committed to delivering exceptional support to our customers. As Customer Service Manager, you will play a key role in shaping our customer service strategy and ensuring that our customers receive personalized support.About the RoleThis role requires a strong understanding of customer...


  • Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    BenefitsThe selected candidate will receive government-mandated benefits, including fixed rest days on weekends. They will also be eligible for weekly and monthly incentives, as well as a 13th month bonus incentive.Key ResponsibilitiesLead a team of customer service representatives to deliver high-quality services to clients.Develop and implement strategies...

  • Team Lead

    1 week ago


    Davao City, Davao, Philippines Wear The Shield Full time

    Exciting Opportunity for Team Leads in Customer Service & E-commerceAre you an experienced leader passionate about customer service and e-commerce? We're looking for a motivated Team Lead to lead and inspire our Virtual Assistants to reach their full potential. If you're ready to step into a leadership role and elevate your career, we want to hear from...

  • Team Lead

    5 days ago


    Davao City, Davao, Philippines MELISA STORE Dabaw Full time

    MELISA STORE Dabaw is a leading retail organization seeking a highly motivated and experienced Branch Head to lead our team and drive business growth.Job DescriptionThe ideal candidate will be responsible for overseeing daily operations, managing a team of employees, and ensuring excellent customer service.RequirementsBachelor's degree in Business,...

  • Team Lead

    1 day ago


    Davao City, Davao, Philippines Cobden & Carter International Full time

    Job Title: Senior Service Delivery SpecialistDescription:We are seeking an experienced Senior Service Delivery Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer experiences through effective issue resolution, proactive communication, and empathy.Key Responsibilities:Provide expert-level support to...


  • Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    **Job Description:**We are seeking an experienced and skilled Customer Service Manager to join our team at Talent Outsourcing Channel Solutions. As a key member of our leadership team, you will be responsible for overseeing the performance of our customer service operations, ensuring exceptional service delivery, and driving business...

  • Team Lead

    18 hours ago


    Davao City, Davao, Philippines Optum Full time

    Key ResponsibilitiesWe're seeking a talented individual to join our team as a Customer Service Manager. In this role, you will:Identify and resolve operational problems using defined processes, expertise and judgment.Provide coaching, feedback and annual performance reviews as well as formal corrective action.Comply with the terms and conditions of the...


  • Davao City, Davao, Philippines TRANS PILIPINAS POWER &AUTOMATION, INC. Full time

    At TRANS PILIPINAS POWER & AUTOMATION, INC., we are seeking an exceptional leader to head our customer service team. The ideal candidate will possess a proven track record in leading high-performing teams and driving customer satisfaction.About the RoleThis role is responsible for leading and managing a team of customer service representatives, ensuring they...


  • Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    Overview: Talent Outsourcing Channel Solutions is a leading provider of outsourced customer service solutions. We are seeking highly skilled and motivated individuals to join our team as Customer Service Professionals.

  • Team Lead Specialist

    2 hours ago


    Davao City, Davao, Philippines Sutherland Global Full time

    Qualifications and SkillsEducation: A Bachelor's degree or Associate Degree is preferred but not required.Experience: Proven experience in managing a team of 18 to 20 associates.Industry Knowledge: Experience and knowledge in supporting hospitality/travel program as a customer service line of business.Leadership Abilities: Demonstrated leadership skills,...


  • Davao City, Davao, Philippines Sutherland Full time

    About Us:Sutherland is a leading provider of customer service solutions, and we are committed to delivering exceptional service to our clients. Our team is dedicated to providing a supportive and collaborative work environment that fosters growth and development.We are seeking a highly skilled and motivated Insurance Claims Specialist to join our team. In...


  • Davao City, Davao, Philippines Jayvee Shane Minimart Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Store Employee at Jayvee Shane Minimart.Key ResponsibilitiesProvide excellent customer service, including responding to customer inquiries and resolving issues promptlyMaintain store appearance, including stocking shelves and organizing...

  • Senior Team Lead

    7 hours ago


    Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    **Job Overview:**Talent Outsourcing Channel Solutions is seeking a highly motivated and results-driven Senior Team Lead to join our dynamic team in Davao City, Davao del Sur. As a Senior Team Lead, you will play a pivotal role in overseeing and supporting a team of customer service professionals, ensuring exceptional service delivery and driving the success...


  • Davao City, Davao, Philippines HIGHMIX BOTIQUE Full time

    About UsHIGHMIX BOTIQUE is a leading retailer of high-quality products. We are committed to providing exceptional customer service and driving sales through innovative marketing strategies.We are seeking a talented Sales Personnel to join our team, who can provide outstanding customer service and promote products to drive sales.Key ResponsibilitiesEngage...


  • Davao City, Davao, Philippines TRANS PILIPINAS POWER &AUTOMATION, INC. Full time

    ShareJob DescriptionDescriptionLead and manage a high-performing customer service team responsible for providing exceptional support to customers across various channels (phone, email, chat, social media).Develop and implement customer service strategies to improve customer satisfaction, reduce churn, and enhance the overall customer experience.Monitor key...

  • Team Lead

    2 days ago


    Davao City, Davao, Philippines Connext Full time

    Job Summary:The Team Leader at Connext plays a pivotal role in overseeing the daily operations of the team, ensuring patients receive exceptional care and service. This position combines leadership responsibilities with direct patient interaction, including managing inbound and outbound calls, scheduling appointments, and maintaining accurate patient...


  • Davao City, Davao, Philippines Jollibee Group Full time

    Title: Facilities Management Team LeadWe are seeking a Facilities Management Team Lead to lead a self-directing, multi-skilled team in providing utility services that meet internal customer requirements. The ideal candidate will ensure adherence to defined safety and quality standards while maximizing the operational availability and efficiency of Deep...


  • Davao City, Davao, Philippines Gratitude Philippines Full time

    Company Overview">Gratitude Philippines is a leading provider of customer service solutions, committed to delivering exceptional experiences for our clients.">Job Description">We are seeking highly skilled and dedicated Customer Service Representatives to join our team. As a key member of our customer service team, you will be responsible for providing...