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Customer Service Team Manager

1 week ago

Davao City, Davao, Philippines TORCH Solutions Full time

Job Summary

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We are seeking a highly skilled Team Leader to join our team at TORCH Solutions. As a Team Leader, you will be responsible for leading a team of customer service agents and ensuring the efficient and effective delivery of high-quality service to our clients.

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About the Role

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  • You will oversee the day-to-day operations of your team, including scheduling, monitoring performance, and providing coaching and feedback.">
  • You will implement and enforce customer service policies and procedures to ensure consistent and exceptional service delivery.">
  • You will identify and address training needs for your team, and facilitate skill development and knowledge sharing.">
  • You will collaborate with other teams and departments to resolve customer issues and achieve overall business objectives.">
  • You will analyse team and individual performance metrics to identify areas for improvement and implement effective strategies.">
  • You will foster a positive and engaging team culture, and promote a customer-centric mindset.">
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Requirements

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  • You should have a minimum of 1 year of experience in a customer service supervisory or team leadership role.">
  • You should have strong communication and interpersonal skills, with the ability to effectively coach and motivate a team.">
  • You should have excellent problem-solving and decision-making abilities, with a focus on delivering high-quality service.">
  • You should be proficient in using customer service management tools and data analysis to drive performance improvements.">
  • You should have familiarity with call centre operations and a deep understanding of customer service best practices.">
  • You should have a positive and proactive attitude, with a commitment to continuously improving processes and team performance.">
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What We Offer

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  • You can expect competitive salary and performance-based bonuses.">
  • You can expect comprehensive health and wellness benefits, including medical and dental coverage.">
  • You can expect opportunities for professional development and career advancement.">
  • You can expect a collaborative and supportive team culture that values work-life balance.">
  • You can expect access to state-of-the-art technology and resources to excel in your role.">
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About Us

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TORCH Solutions is committed to delivering high-quality service to our clients. We are a dynamic and growing company that values teamwork and collaboration. If you are looking for a challenging and rewarding role, we encourage you to apply now.