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Senior Team Lead

1 week ago

Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

**Job Overview:**

Talent Outsourcing Channel Solutions is seeking a highly motivated and results-driven Senior Team Lead to join our dynamic team in Davao City, Davao del Sur. As a Senior Team Lead, you will play a pivotal role in overseeing and supporting a team of customer service professionals, ensuring exceptional service delivery and driving the success of our call centre operations.

About the Role:

  • Provide day-to-day leadership and guidance to a team of customer service agents, fostering a positive and productive work environment.
  • Monitor team performance, set targets, and implement strategies to improve efficiency and customer satisfaction.
  • Conduct regular coaching and feedback sessions to help team members develop their skills and reach their full potential.
  • Identify training needs and work with the training team to design and deliver tailored programs.
  • Manage team schedules, attendance, and adherence to operational procedures.

What We're Looking For:

  • Minimum 1 year of experience in a supervisory or team lead role in a call centre or customer service environment.
  • Strong interpersonal and communication skills, with the ability to effectively motivate and lead a team.
  • Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality customer service.
  • Proficiency in data analysis and reporting, with the ability to interpret performance metrics and identify areas for improvement.