Customer Service Director
4 days ago
At TRANS PILIPINAS POWER & AUTOMATION, INC., we are seeking an exceptional leader to head our customer service team. The ideal candidate will possess a proven track record in leading high-performing teams and driving customer satisfaction.
About the Role- This role is responsible for leading and managing a team of customer service representatives, ensuring they have the necessary skills and training to provide top-notch support to our customers.
- The successful candidate will develop and implement strategies to improve customer satisfaction, reduce churn, and enhance the overall customer experience.
- They will also monitor key performance indicators (KPIs) such as customer satisfaction scores, resolution times, and first-call resolution rates to identify areas for improvement and drive continuous process optimization.
Proven Experience: A minimum of 3-5 years of experience in a customer service leadership role is required. Relevant industry experience, such as retail, hospitality, or telecommunications, is highly valued.
Strong Leadership & Communication: Excellent communication, interpersonal, and presentation skills are essential. The ability to motivate, coach, and mentor a high-performing customer service team is crucial.
Analytical & Problem-Solving: Strong analytical and problem-solving skills are required to identify and address customer service issues effectively and efficiently.
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Results-Driven Product Director
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Account Services Director
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Customer Service Director
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Customer Service Director
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Customer Success Director
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Executive Assistant Director
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Customer Success Project Director
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Retail Operations Director
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Project Delivery Director
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Director of Business Growth
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Retail Operations Director
4 days ago
Davao City, Davao, Philippines 4brothers Enterprises Full timeJob OverviewThe Retail Operations Director will oversee daily store operations, ensuring sales performance, inventory management, and customer service meet company expectations.Key ResponsibilitiesLead and motivate staff to achieve sales targets and maintain a positive work environment.Ensure compliance with company policies, safety standards, and store...
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Assistant Sales Director
6 days ago
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Printing Operations Director
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Talent Management Director
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Business Operations Director
7 days ago
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Business Operations Director
3 hours ago
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Sales and Customer Service Director
4 days ago
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Sales Performance Director
7 days ago
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Customer Experience Director
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Sales Representative
2 weeks ago
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