Senior Client Engagement Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerSupport Full time $1,600 - $2,000

At the heart of our organization lies a crucial role that necessitates unwavering dedication and an innate ability to interact with customers in a constructive manner.

Role Overview

The Freelance Customer Support Representative serves as the pivotal link between our business entity and its esteemed clientele. This individual must possess the ability to craft responses that not only clarify product information but also instill confidence in customers regarding our products.

  • This endeavor includes participating in active conversations via various platforms, providing timely assistance, resolving issues promptly, and escalating intricate problems to relevant teams when necessary.
Support Ticket Management
  • This person will be accountable for scrutinizing support tickets within our CRM systems, ensuring prompt resolution and collaborating with colleagues to refine processes.
Technical Assistance
  • Our Freelance Customer Support Representative will focus on offering technical guidance for commonly encountered issues across diverse product lines, including setting up accounts and explaining product usage.
Administrative Support
  • This team member will manage schedules, coordinate appointments, perform data entry, maintain accurate records, and assist in administrative tasks to ensure seamless operations.
Process Improvement
  • We encourage this Freelance Customer Support Representative to identify recurring issues and propose enhancements to amplify customer satisfaction.

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