Operations Director

2 days ago


Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time
Job Description

Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff. Key responsibilities include determining operational strategies, developing systems, maintaining and improving operations, meeting financial objectives, and preparing performance reports.

Key Responsibilities:
  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
  • Develops call center systems by developing customer interaction and voice response systems, and voice networks.
  • Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, and completing system audits and analyses.
  • Meets call center financial objectives by estimating requirements, preparing an annual budget, and analyzing variances.

A bachelor's degree in any field and 1-2 years of experience in the same role are required for this position. Additionally, strong verbal communication skills, a strong customer focus, and problem-solving skills are essential.



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