Business Operations Director

2 days ago

Makati City, National Capital Region, Philippines Alpha Infinity Holding Corp. Full time

Company Overview:

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The Alpha Infinity Holding Corp. is a dynamic and fast-paced organization, dedicated to delivering exceptional customer experiences in the restobar industry. We are seeking an experienced leader to join our team as the Restobar Branch Manager, responsible for overseeing the smooth operation of our bustling restobar location.

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About the Role:

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This is an exciting opportunity to lead a talented team of supervisors and staff, driving sales, achieving operational excellence, and championing exceptional customer service. As the Restobar Branch Manager, you will develop and implement branch-specific strategies to meet overall business objectives, including sales targets, customer satisfaction goals, and cost management initiatives.

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Key Responsibilities:

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  • ">
  • Develop and implement branch-specific strategies to meet overall business objectives, including sales targets, customer satisfaction goals, and cost management initiatives.">
  • Analyze performance data, identify trends, and make informed decisions to optimize operations and drive growth.">
  • Collaborate with the restobar management team to develop and implement new initiatives, menu changes, and marketing campaigns.">
  • Oversee and mentor a team of supervisors and staff, providing leadership, guidance, and support to ensure their effectiveness.">
  • Foster a positive and collaborative work environment that encourages teamwork, communication, and professional development.">
  • Implement effective training programs for supervisors and staff to enhance their skills and knowledge.">
  • Conduct performance reviews, provide constructive feedback, and identify opportunities for career advancement.">
  • Ensure the smooth and efficient operation of the branch, including opening and closing procedures, inventory management, cash handling, and compliance with all relevant regulations.">
  • Implement and maintain high standards of cleanliness, hygiene, and safety throughout the branch.">
  • Monitor and manage expenses, identify cost-saving opportunities, and contribute to the branch's profitability.">
  • Champion a culture of exceptional customer service, ensuring that all guests have a memorable and enjoyable experience.">
  • Train and coach supervisors and staff on best practices for customer interaction, order taking, issue resolution, and complaint handling.">
  • Monitor customer satisfaction, gather feedback, and implement improvements to enhance the guest experience.">
  • Develop and implement strategies to drive sales and attract new customers, including promotions, special events, and targeted marketing campaigns.">
  • Analyze sales trends and identify opportunities for growth and expansion.">
  • Collaborate with the restobar marketing team to develop and execute effective marketing initiatives.">
  • Oversee the branch's financial performance, including budgeting, forecasting, and expense control.">
  • Monitor revenue and expenses, identify areas for improvement, and contribute to the branch's profitability.">
  • Prepare and analyze financial reports to track performance and make informed decisions.">
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About You:

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To succeed in this role, you will need:

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  • ">
  • Extensive experience in a management role within the hospitality industry, ideally with a focus on restobars or similar establishments.">
  • A proven track record of success in leading and motivating teams, driving sales, and achieving operational excellence.">
  • A deep understanding of the restobar industry, including bar operations, cocktail preparation, food service, and customer service best practices.">
  • Strong analytical and problem-solving skills, with the ability to identify issues, develop solutions, and implement changes effectively.">
  • Excellent communication and interpersonal skills, with the ability to build relationships, inspire confidence, and effectively communicate with all levels of staff and management.">
  • Strong organizational and time management skills, with the ability to prioritize tasks, handle multiple projects simultaneously, and meet deadlines.">
  • Proficiency in POS systems, inventory management software, and other relevant technology.">
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What We Offer:

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We offer a competitive salary and benefits package, opportunities for professional development and career advancement, and a dynamic and fast-paced work environment.

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How to Apply:

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Please submit your application, including your resume and a cover letter, to [insert contact information].

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