Leadership and Organizational Development Expert

18 hours ago


Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time
About the Role

This Leadership & Organizational Development Specialist position plays a critical role in providing business skills and leadership development programs to coaches, managers, and functional employees. The ideal candidate will have a strong background in training and development, with experience in delivering high-quality programs in the call center industry.

Main Responsibilities
  • Design and deliver business skills and leadership development programs that meet the needs of coaches, managers, and functional employees.
  • Collaborate with program owners to develop and implement effective programs.
  • Conduct operational needs assessments to identify areas for improvement.
  • Build and curate level-specific content to support identified programs and people.
  • Provide coaching and feedback to help employees improve their skills and performance.
  • Audit coaching to ensure quality and consistency.
  • Facilitate coaching calibration sessions to promote best practices.
  • Partner with LOD Manager and Director to oversee Onboarding and Orientation activities.
Requirements

To excel in this role, you will need:

  • Bachelor's degree in Training/Development or related field with two to five years' experience in delivery of training materials in the call center industry.
  • Strong knowledge of adult learning principles and operational and coaching best practices.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively with a wide range of staff and clients in a diverse environment.
  • Proven operational management/leadership experience.
  • Ability to manage and implement multiple projects using project management tools/skills.


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