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Client Services Leadership Role

2 weeks ago

Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time
Job Description

The Sr. Client Services Director will play a crucial role in supporting our team based in Commonwealth Ave., Quezon City. This position involves working closely with the Senior Director for Operations to handle client relationship management.

As a key member of our team, you will ensure that our clients receive exceptional customer service.

  • Key Responsibilities:
  • Serve as the point of contact for client relationships.
  • Develop innovative ways to minimize costs and create efficiencies in existing contracts.
  • Participate in future contract proposals using pre-existing customer data and other relevant benchmarking information.
  • Collaborate with the Corporate Accounts team.
  • Directly oversee and monitor the performance of Client Relationship Managers for various accounts.
  • Manage clients' expectations regarding campaign performance and overall metrics.
  • Assist in improving campaigns' performance by driving projects and process improvement activities.
  • Review and manage contracts in relation to client requirements.
  • Provide support in establishing and monitoring SOWs (Scope of Work) for clients and Afni.