Service Desk Analyst

2 weeks ago


Angeles City, Central Luzon, Philippines Pan Asia Resources Philippines Inc Full time

Pan Asia Resources Philippines Inc is a leading company in the industry, and we are seeking a highly skilled and customer-focused Service Desk Analyst to join our team. In this role, you will play a critical part in providing exceptional customer service and resolving technical issues efficiently.

You will be responsible for serving as the first point of contact for customers seeking technical assistance over the phone or via email. Using your technical expertise and diagnostic skills, you will troubleshoot issues and determine the best solution based on the customer's details.

This role requires strong technical knowledge of computer systems, mobile devices, and other technology products. You will also need excellent communication skills to effectively communicate with customers and resolve their issues efficiently.

We are looking for someone who is tech-savvy, has a good understanding of office automation products, databases, and remote control software. If you have 1-5 years of experience in IT help desk or service desk roles, this could be the perfect opportunity for you.

Key qualifications for this role include:

  • Strong technical knowledge of computer systems, mobile devices, and other technology products
  • Excellent communication skills to effectively communicate with customers
  • Ability to troubleshoot issues and determine the best solution based on the customer's details

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