Career Advancement Manager

Unlock Opportunities

A career-defining role awaits. We're a pioneering company in the field of cloud communications, and we're excited to welcome an exceptional individual to our Customer Success team.

We're looking for a seasoned Career Advancement Manager to help customers drive business growth by aligning their goals with our cutting-edge product capabilities.

The ideal candidate will possess experience in:

• Encouraging customers to leverage innovative features that propel their businesses forward

• Providing insightful feedback and relaying customer concerns to internal teams, including Sales, Marketing, Product Development, Technical Support, Operations, Finance, and Engineering

• Evaluating churn and downsell risk for each customer and proactively addressing dissatisfaction or feature gaps to enhance retention throughout the customer lifecycle

• Developing strategic plans to ensure customers successfully adopt our platform, tailored to their unique business needs

• Conducting regular cadences and quarterly/yearly customer success reviews to guarantee customers maximize value from their investments

• Building lasting customer relationships by fostering trust and meeting their evolving needs

• Aligning customers with enablement resources to drive adoption

Required Qualifications:

• Prior experience with Contact Center technology either as a Contact Center Technology Provider or in a role within Contact Center Operations is essential

• 3-5 years of direct, verifiable enterprise-level customer success, consulting, or account management experience for a Software as a Service (SaaS) company

• Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management

• Proven ability to establish strong relationships with IT and business executive stakeholders and effectively communicate internal and external voices

• Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers

• Strong skills in verbal and written communication, strategic planning, and project management, with the ability to adapt conversations for technical and non-technical audiences

• Knowledge of Salesforce

What We Offer:

• Comprehensive medical, dental, vision, disability, and life insurance coverage

• Health Savings Account (HSA), Flexible Spending Account (FSAs), and Commuter benefits

• 401K match and Employee Stock Purchase Plan (ESPP)

• Paid time off and paid sick leave

• Wellness programs including 1:1 coaching and meditation guidance

• Paid parental and pregnancy leave, along with new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption, etc.)

• Emergency backup care (Child/Adult/Pets)

• Pet insurance and Pet Telehealth

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services offering legal advice, document creation, and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

Our Customer Success team is dedicated to delivering exceptional experiences for every user, ensuring they can harness the full potential of our solutions. As the primary point of contact, you'll champion customer needs, share deep product expertise, provide innovative solutions, build lasting relationships, and drive success.

At our organization, we prioritize a positive work culture that fuels our success. We've been recognized as a Best Place to Work by Glassdoor, Top Work Culture by Comparably, and hold local BPTW awards in major locations. Simply put, we're committed to hiring and retaining outstanding individuals who power our achievements.

About Us

Our company is a leading provider of business cloud communications and contact center solutions, built on our powerful Message Video Phone (MVP) global platform. This flexible and cost-effective approach surpasses legacy on-premises PBX and video conferencing systems, empowering modern mobile and distributed workforces to communicate, collaborate, and connect seamlessly via any device or location. Our headquarters are located in Belmont, California, with offices around the world.

We're an equal opportunity employer that values diversity. We don't discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We're committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.