Career Advancement Professional

10 hours ago

Antipolo City, Calabarzon, Philippines beBeeCustomerSuccess Full time $60,000 - $85,000
Job Overview

We are seeking a highly skilled Career Advancement Professional to ensure our clients receive exceptional support and service.

This role is crucial for fostering long-term relationships, ensuring customer satisfaction, and driving retention.

Key Responsibilities
  • Act as the primary point of contact for clients, ensuring their satisfaction and success throughout their journey.
  • Onboard new clients, helping them understand our services and value propositions.
  • Build strong relationships with clients by offering proactive support, regular check-ins, and clear communication about project timelines and updates.
  • Resolve client issues promptly by working closely with internal teams.
  • Monitor client satisfaction through regular feedback collection and make recommendations for service improvements.
  • Collaborate with project managers to ensure timely and accurate delivery of client projects.
  • Help clients understand technical details and guide them through complex processes in simple, clear language.
  • Prepare and present reports on customer feedback and project outcomes to identify trends and areas for improvement.
  • Identify opportunities to enhance the customer experience and work on strategies for customer retention and growth.
  • Provide technical and product support to clients when necessary.
Requirements
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • 3-5 years of experience in customer service, account management, or a client-facing role.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients.
  • Strong interpersonal skills with the ability to build and maintain positive client relationships.
  • Highly organized and detail-oriented, with the ability to manage multiple tasks and projects simultaneously.
  • Problem-solving skills, with the ability to handle challenging situations and resolve client issues effectively.
  • A customer-first attitude and a commitment to ensuring client satisfaction.

This role is designed for someone who thrives in a fast-paced environment and maintains excellent communication skills.

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