
Support Coordinator Specialist
4 days ago
At Vertiv, we are scaling up to meet the demands of AI, data centers, and next-generation technology. We need bold, high-performing individuals like YOU to take us to the next level.
Job DescriptionThe Service Support Coordinator (Warranty Administrator) is responsible for managing complex warranty claims from initial receipt to delivery, followed by system processing in accordance with established rules and procedures. The Warranty Administrator coordinates with internal stakeholders across EMEA, NA, LATAM, and APAC regions, identifies the issue, documents it, and defines severity. Maintains a strong customer focus to ensure high satisfaction levels and timely resolution of claims.
- Provide first-line support for internal and external requests via phone and email, logging all details into the CRM.
- End-to-end handling of warranty cases: verify warranty status, manage RMAs, ensure compliance with OEM and internal requirements, and issue accurate invoices.
- Coordinate with internal stakeholders (Quality, Technical Support, Shipping, Warranty) and support regional teams and distributors across EMEA, NA, LATAM, and APAC.
General knowledge of at least one of the following: CRM, Microsoft Excel, PowerPoint, Word. Education: Minimum high school diploma with leaving exam. English proficiency: minimum upper-intermediate (B2) level. 2+ years' experience in customer relations. Strong ability to provide prompt, clear, and accurate information. Professional, adaptable, and able to prioritize according to customer needs and available resources. Detail-oriented, motivated, and deadline-driven. Excellent communication and interpersonal skills with a diplomatic, customer-focused approach. Capable of working independently while meeting deadlines. Flexible to perform additional administrative duties as assigned.
BenefitsWe empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Leadership without limits sets the foundation for an action-focused culture.
OthersOur commitment to Inclusion ensures that all employees' unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
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