Client Relationship Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeAccount Full time $9,000 - $12,000
Job Title

A Key Player is sought after to spearhead a post-sale, client-facing role as an Account Manager. This position involves managing existing client accounts and generating additional revenue by working with customers on upselling, cross-selling, and retention.

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  • Own and manage a book of business
  • Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from our offerings
  • Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates
  • Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business
  • Become a specialist on our service and solutions, the benefits they provide, and their value to our customers
  • Become knowledgeable about the market competition in order to retain and upsell clients
  • Coordinate with internal Departments to resolve problems and provide service
  • Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value
  • Develop growth strategies to increase your book of business
  • Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients
  • Assist other Account Managers daily to achieve team quota success
  • Meet (or exceed) revenue and retention targets
  • Build, maintain, and close pipeline to consistently exceed quota
  • Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs)
  • Position our capabilities and value proposition to resolve customer concerns or objections around our services
  • Maintain accurate, up-to-date information on customers and deals within our CRM system
  • Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions

Requirements

  • A minimum of 2-3 years of previous SaaS Sales or Account Management experience
  • Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
  • Experience up-selling, cross-selling and renegotiation contracts
  • Tech-savvy, with a strong interest in technology
  • Near-native proficiency in English and exceptional writing skills
  • Exceptional communication and interpersonal skills

Benefits

  • Flexible and remote-first environment
  • Annual remote expense budget
  • Flexible PTO
  • Paid parental leave
  • Annual professional development budget: available after one year with us
  • Sabbatical: available after three years with us (and every three years thereafter)
  • Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK and Hungary
  • Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA

We are committed to equality

We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran's status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.

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