Medical Support Specialist

1 week ago


Pasig, National Capital Region, Philippines Global Integrated Contact Facilities Full time

Company Overview


We are the Global Integrated Contact Facilities (GICF), a leading provider of healthcare insurance solutions. Our team is dedicated to delivering exceptional service to our clients, and we are seeking passionate individuals to join our growing health insurance account.



About the Role


This exciting opportunity allows you to leverage your medical background or BPO experience in HMO accounts to make a meaningful impact in the healthcare industry. As a customer-facing professional, you will be responsible for handling various tasks related to health insurance claims, member support, and sales outreach.



Key Responsibilities



  • Leverage your medical knowledge to assist members with health-related inquiries and concerns.
  • Utilize your BPO experience to manage HMO accounts, ensuring seamless transactions and customer satisfaction.
  • Prioritize and manage multiple tasks simultaneously to meet performance targets.
  • Develop strong relationships with internal stakeholders, including sales teams, customer success representatives, and management.
  • Stay up-to-date with industry trends and regulatory changes to provide informed guidance to members.


Requirements


To be successful in this role, you should possess:



  • A graduate or undergraduate degree in a medical field, such as midwifery, radiography, pharmacy, nursing, or biology.
  • BPO experience handling HMO accounts, preferably with a proven track record of success.
  • Strong communication and interpersonal skills to interact effectively with members, colleagues, and management.
  • Flexibility to work in an onsite environment in Ortigas Center, Pasig City.
  • Ability to adapt to changing priorities and workflows while maintaining attention to detail.
  • Proficiency in MS Office Suite, particularly Excel, Word, and PowerPoint.


Benefits


As a valued member of our GICF family, you can expect:



  • A competitive salary package that rewards your hard work and dedication.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A dynamic and supportive work environment that encourages collaboration and teamwork.
  • The chance to work with a diverse range of clients and projects, expanding your professional network and expertise.
  • A comprehensive benefits package, including medical and dental coverage, retirement planning, and paid time off.


What We Offer


Join us at GICF, where you'll have the opportunity to grow professionally, develop new skills, and contribute to the success of our healthcare insurance business. If you're passionate about delivering exceptional service and building lasting relationships, apply now to become a part of our dedicated team.



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